How can businesses effectively prioritize which internal processes to align with customer expectations in order to maximize the impact on overall customer satisfaction and loyalty?

Businesses can effectively prioritize internal processes by first identifying key customer touchpoints and understanding customer expectations at each touchpoint. They should then assess the current performance of each process in meeting these expectations and prioritize those that have the biggest impact on overall customer satisfaction and loyalty. Additionally, businesses can use customer feedback and data analytics to continuously monitor and adjust their internal processes to ensure they are aligned with customer expectations. By focusing on improving key processes that directly impact customer experience, businesses can maximize the impact on overall customer satisfaction and loyalty.