In what ways can a CX ambassador ensure that the use of emerging technologies enhances the human touch rather than detracts from it in the customer experience journey?

A CX ambassador can ensure that the use of emerging technologies enhances the human touch by prioritizing personalization and customization in interactions with customers. They can also focus on training and empowering employees to use technology as a tool to better understand and connect with customers on a more personal level. Additionally, they can monitor customer feedback and adjust technology usage accordingly to ensure that it complements and enhances the overall customer experience journey.