In what ways can businesses balance the use of innovative technology with maintaining a human touch in customer interactions, particularly in an increasingly digital world where face-to-face contact is limited?

Businesses can balance the use of innovative technology with maintaining a human touch in customer interactions by incorporating personalized communication strategies such as chatbots with a human-like interface. They can also offer virtual consultations or video calls to provide a more personalized experience for customers. Additionally, businesses can utilize social media platforms to engage with customers in a more interactive and personalized manner. By combining innovative technology with personalized customer interactions, businesses can create a seamless and humanized customer experience in an increasingly digital world.