Search results for: "composure"

How can employees maintain their composure and professionalism when faced with difficult customers who are being rude or aggressive?

Employees can maintain their composure and professionalism when dealing with difficult customers by remaining calm and c...

How can individuals maintain composure and effectively navigate power dynamics in high-stress situations when employing de-escalation tactics?

Individuals can maintain composure in high-stress situations by staying calm, taking deep breaths, and focusing on the p...

How can a CX ambassador handle a difficult and irate customer while still maintaining their composure and providing exceptional service?

A CX ambassador can handle a difficult and irate customer by actively listening to their concerns, empathizing with thei...

How can employees maintain their composure and empathy when dealing with difficult customers, while also ensuring that company policies are upheld?

Employees can maintain their composure and empathy when dealing with difficult customers by actively listening to their...

How can individuals maintain their composure and empathy in high-stress situations, especially when faced with resistance or aggression from others?

Individuals can maintain their composure and empathy in high-stress situations by practicing mindfulness techniques such...