How can businesses ensure that their employees are effectively trained on utilizing technology to enhance customer interactions while still maintaining a personal touch in their service approach?

Businesses can ensure their employees are effectively trained on utilizing technology by providing comprehensive training programs that cover both technical skills and customer service strategies. This can include hands-on training, online courses, and workshops. To maintain a personal touch in their service approach, businesses can emphasize the importance of empathy, active listening, and personalized communication in customer interactions. Encouraging employees to use technology as a tool to enhance, rather than replace, human connection can help strike a balance between efficiency and personalization in customer service. Regular feedback and coaching sessions can also help employees continuously improve their skills and adapt to changing customer needs.