Have you ever faced a situation where you had to think outside the box to exceed customer expectations, and what was the outcome of your innovative approach?

Yes, I once had a customer who needed a product delivered urgently but our standard shipping options wouldn't reach them in time. I worked with our logistics team to find a creative solution by partnering with a local courier service for a same-day delivery. The customer was extremely impressed with our quick thinking and dedication to meeting their needs, leading to positive feedback and repeat business.