How can celebrating and highlighting the achievements of individuals as "CX-Heroes" not only benefit the employees themselves, but also impact the overall success and reputation of the company as a whole?

Celebrating and highlighting the achievements of individuals as "CX-Heroes" can boost employee morale and motivation, leading to increased productivity and job satisfaction. Recognizing and rewarding exceptional customer service can also inspire other employees to strive for similar levels of excellence, ultimately improving the overall customer experience and satisfaction. Additionally, showcasing the accomplishments of CX-Heroes can enhance the company's reputation as a customer-centric organization, attracting new customers and retaining existing ones.