How can a CX ambassador navigate cultural differences when using humor in customer interactions to ensure it resonates positively across diverse customer bases?

A CX ambassador can navigate cultural differences when using humor in customer interactions by first understanding the cultural norms and values of the diverse customer bases they are interacting with. They should be mindful of potentially offensive or sensitive topics and avoid making jokes that may not translate well across different cultures. It is important to use humor that is universal and relatable to all customers, while also being open to feedback and adjusting their approach based on the reactions they receive. Building rapport and trust with customers through empathy and active listening can also help ensure that humor resonates positively across diverse cultural backgrounds.