How can companies effectively measure the success of their technology-driven onboarding process in maintaining a human touch, and what key metrics should they be tracking to ensure customer satisfaction and engagement?

Companies can effectively measure the success of their technology-driven onboarding process by tracking key metrics such as customer satisfaction ratings, engagement levels, completion rates, and feedback from new hires. They can also analyze the time it takes for new employees to become fully productive and the retention rates of employees who have gone through the onboarding process. By regularly monitoring these metrics, companies can ensure that their onboarding process maintains a human touch while leveraging technology to enhance the overall experience for new hires.