How can organizations effectively measure and track the success of their efforts in fostering a culture of customer-centricity and prioritizing customer experience across all departments to ensure long-term motivation and engagement from employees?

Organizations can effectively measure and track the success of their efforts in fostering a customer-centric culture by implementing key performance indicators (KPIs) related to customer satisfaction, loyalty, and retention. They can also conduct regular surveys and feedback sessions with customers to gather insights on their experiences. Additionally, organizations can track employee engagement and motivation through surveys, feedback sessions, and performance evaluations to ensure alignment with customer-centric goals. By consistently monitoring these metrics and making data-driven decisions, organizations can ensure long-term motivation and engagement from employees in prioritizing customer experience across all departments.