How can organizations effectively measure the impact of virtual reality or augmented reality training on improving employees' problem-solving skills and customer-centric behavior in the long term?

Organizations can effectively measure the impact of virtual reality or augmented reality training on improving employees' problem-solving skills and customer-centric behavior in the long term by conducting pre and post-training assessments to track improvements. They can also gather feedback from employees on the effectiveness of the training and observe their performance in real-world scenarios. Additionally, organizations can track key metrics such as customer satisfaction scores, employee retention rates, and productivity levels to assess the long-term impact of the training on problem-solving skills and customer-centric behavior. Regular check-ins and follow-ups with employees can also provide insights into the sustained impact of the training on their skills and behavior.