How can organizations effectively measure the impact of integrating CX goals into the day-to-day responsibilities of all employees, and what strategies can be implemented to continuously improve upon these efforts?

Organizations can effectively measure the impact of integrating CX goals by setting clear, measurable objectives and regularly tracking progress against these goals. They can also gather feedback from customers and employees to assess the impact of CX initiatives. To continuously improve upon these efforts, organizations can provide ongoing training and support to employees, establish regular communication channels to share best practices, and regularly review and update CX strategies based on feedback and data analysis. By creating a culture of customer-centricity and accountability, organizations can ensure that CX goals are consistently prioritized and improved upon.