How can companies effectively measure and track the impact of empowering their employees to become champions of Customer Experience on overall business success and profitability?

Companies can measure the impact of empowering employees to champion customer experience by tracking metrics such as customer satisfaction scores, repeat business rates, and customer retention rates. They can also conduct regular surveys or feedback sessions with customers to gauge their perception of the service provided by empowered employees. Additionally, monitoring employee engagement levels, productivity, and job satisfaction can help assess the effectiveness of empowering employees in driving overall business success and profitability. Lastly, analyzing financial data such as revenue growth and profitability margins before and after implementing employee empowerment strategies can provide insights into the impact on the bottom line.