How can companies leverage employee feedback and insights to further enhance their customer experience strategy and ensure that employees are empowered to be effective CX ambassadors?

Companies can leverage employee feedback and insights by regularly soliciting feedback through surveys, focus groups, and one-on-one conversations. This feedback can help identify pain points in the customer experience and areas for improvement. By involving employees in the decision-making process and implementing their suggestions, companies can create a more customer-centric culture and empower employees to be effective CX ambassadors. Providing training and resources to employees on how to deliver exceptional customer service can also help ensure they are equipped to represent the company's brand effectively.