How can companies measure the effectiveness of their CX Ambassadors in maintaining a human touch in customer interactions while utilizing AI technology, and what strategies can be implemented to continuously improve and enhance this balance?

Companies can measure the effectiveness of their CX Ambassadors in maintaining a human touch by tracking customer satisfaction levels, monitoring feedback and reviews, and analyzing customer interactions. To continuously improve and enhance this balance, companies can provide ongoing training and development for CX Ambassadors to ensure they are equipped with the necessary skills and knowledge to effectively utilize AI technology while still delivering a personalized and empathetic customer experience. Additionally, companies can implement regular performance evaluations and feedback sessions to identify areas for improvement and make necessary adjustments to maintain a human touch in customer interactions.