How can companies measure the effectiveness of their customer-centric culture in driving business success, and what key performance indicators should they focus on to ensure they are meeting customer needs and expectations?

Companies can measure the effectiveness of their customer-centric culture by tracking key performance indicators such as customer satisfaction scores, customer retention rates, and net promoter scores. These metrics can provide insights into how well the company is meeting customer needs and expectations. Additionally, companies can conduct regular customer surveys, gather feedback through customer service interactions, and monitor social media for customer sentiment to assess the impact of their customer-centric initiatives on business success. By focusing on these KPIs, companies can ensure that they are aligning their strategies and operations with the needs and expectations of their customers.