How can companies leverage technology to enhance communication and collaboration between different CX-related roles, ultimately ensuring long-term success in their customer experience strategies?

Companies can leverage technology by implementing collaboration tools such as project management software, communication platforms, and customer relationship management systems. These tools can facilitate real-time communication and information sharing between different CX-related roles, leading to improved coordination and alignment of efforts. By utilizing technology to streamline processes and enhance collaboration, companies can ensure that all team members are on the same page and working towards a common goal, ultimately driving long-term success in their customer experience strategies.