How can organizations ensure that the technology they are leveraging for cross-functional collaboration is aligned with their overall business goals and strategies to maximize the impact on customer experience?

Organizations can ensure that the technology they are leveraging for cross-functional collaboration is aligned with their overall business goals and strategies by first defining clear objectives and outcomes they want to achieve through collaboration. They should then assess the technology solutions available in the market to find the ones that best meet their specific needs and align with their business goals. Additionally, organizations should involve key stakeholders from different departments in the decision-making process to ensure that the chosen technology supports cross-functional collaboration effectively. Regularly monitoring and evaluating the impact of the technology on customer experience and making necessary adjustments will also help maximize its effectiveness in achieving business goals.