How can companies ensure that the use of artificial intelligence and chatbots in the customer onboarding process maintains a human touch and does not feel impersonal or robotic to customers?

To ensure that the use of artificial intelligence and chatbots in the customer onboarding process maintains a human touch, companies can incorporate personalized greetings and responses that mimic human interaction. They can also provide options for customers to speak with a live agent if they prefer a more personal touch. Additionally, companies can use AI to gather insights on customer preferences and tailor interactions accordingly to make them feel more personalized. Regularly monitoring and updating AI algorithms to improve natural language processing and emotional intelligence can also help in ensuring that interactions feel more human and less robotic to customers.