How can CX ambassadors ensure that the use of artificial intelligence and chatbots in customer feedback processes maintains a human touch and enhances personal connections with customers?

CX ambassadors can ensure that artificial intelligence and chatbots maintain a human touch by personalizing interactions and responses based on customer data and preferences. They can also train AI systems to mimic human empathy and understanding in their interactions with customers. Additionally, ambassadors can regularly review and analyze customer feedback to identify areas where human intervention may be necessary to enhance the customer experience. Overall, by combining the efficiency of AI and chatbots with the personal touch of human interaction, CX ambassadors can create a seamless and personalized experience for customers.