In what ways can CX ambassadors ensure that AI-powered chatbots maintain a human touch in customer interactions, while still providing efficient and personalized service?

CX ambassadors can ensure that AI-powered chatbots maintain a human touch by regularly monitoring and analyzing customer interactions to identify areas where personalization can be improved. They can also provide training to chatbot developers on how to incorporate empathy and emotional intelligence into the chatbot's responses. Additionally, CX ambassadors can create guidelines and scripts that ensure chatbots use language and tone that align with the brand's values and voice. By continuously optimizing the chatbot's algorithms based on customer feedback and behavior, CX ambassadors can ensure that the chatbot provides efficient and personalized service while still feeling human.