How can organizations effectively leverage technology to enhance their cross-functional collaboration and communication in order to further promote a culture of customer-centricity?

Organizations can effectively leverage technology by implementing collaboration tools such as project management software, communication platforms, and customer relationship management systems. These tools can facilitate real-time communication, document sharing, and task tracking among different departments. By using technology to streamline processes and improve communication, organizations can ensure that all teams are aligned in their efforts to prioritize customer needs and deliver a seamless experience. This can help foster a culture of customer-centricity by enabling teams to work together efficiently towards a common goal of meeting customer expectations and enhancing satisfaction.