How can organizations effectively leverage social media platforms to gather real-time feedback from customers and enhance their customer-centric culture?

Organizations can effectively leverage social media platforms by actively monitoring and engaging with customers through comments, messages, and reviews. By creating polls, surveys, and interactive content, organizations can encourage customers to provide real-time feedback. Utilizing social listening tools can help organizations track trends, sentiments, and customer preferences. By promptly addressing customer concerns and implementing feedback, organizations can demonstrate their commitment to customer satisfaction and enhance their customer-centric culture.

Keywords

social media real-time feedback customer-centric culture engagement social listening

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