How can teams leverage social media platforms to gather real-time customer feedback and assess the effectiveness of their customer-centric initiatives in meeting and exceeding customer expectations?

Teams can leverage social media platforms by actively monitoring comments, messages, and reviews from customers to gather real-time feedback. They can utilize analytics tools to track engagement metrics and sentiment analysis to assess the effectiveness of their customer-centric initiatives. By responding promptly to both positive and negative feedback, teams can demonstrate their commitment to meeting and exceeding customer expectations. Additionally, conducting surveys or polls on social media can provide valuable insights into customer preferences and satisfaction levels.