How do you plan to leverage social media platforms to proactively address customer concerns and enhance the overall customer experience in your future role?

In my future role, I plan to leverage social media platforms by actively monitoring comments, messages, and mentions to promptly address customer concerns. I will utilize social listening tools to understand customer sentiment and identify areas for improvement. Additionally, I will engage with customers in real-time to provide personalized responses and solutions, creating a more positive and interactive customer experience. By utilizing social media as a proactive customer service tool, I aim to build trust, loyalty, and satisfaction among customers.