How can companies ensure that the implementation of digital tools leads to a positive impact on both employee performance and customer satisfaction in the long term, rather than just providing short-term benefits?

Companies can ensure that the implementation of digital tools leads to a positive impact on both employee performance and customer satisfaction in the long term by investing in comprehensive training programs to ensure employees are proficient in using the tools effectively. Additionally, companies should regularly gather feedback from employees and customers to identify areas for improvement and make necessary adjustments to the digital tools. It is also important for companies to align the goals of the digital tools with the overall business objectives to ensure that they are contributing to long-term success rather than just providing short-term benefits.