How can companies leverage employee feedback and engagement to enhance customer experience and drive long-term loyalty?

Companies can leverage employee feedback by actively listening to their input and addressing any issues or suggestions that arise. Engaging employees in the customer experience process can lead to a better understanding of customer needs and preferences, ultimately improving service delivery. By fostering a culture of open communication and collaboration, companies can create a more positive work environment that translates into increased employee satisfaction and ultimately, long-term customer loyalty.