How can businesses leverage emotional intelligence to not only meet but exceed customer expectations in an increasingly digital and automated world?

Businesses can leverage emotional intelligence by understanding and empathizing with their customers' needs, preferences, and emotions. By using emotional intelligence to anticipate and address customer concerns, businesses can build stronger relationships and loyalty. This can be achieved through personalized interactions, active listening, and emotional awareness in digital communication channels. By prioritizing emotional intelligence, businesses can create a more human-centric approach in a digital and automated world, ultimately exceeding customer expectations and driving long-term success.