In what ways can companies ensure that cultural sensitivity training is integrated into their daily operations and not just a one-time event, to continuously improve customer interactions and overall customer experience?

Companies can ensure cultural sensitivity training is integrated into daily operations by incorporating it into onboarding processes for all employees, providing ongoing refresher courses and workshops, encouraging open dialogue and feedback on cultural issues, and incorporating cultural sensitivity metrics into performance evaluations. By making cultural sensitivity a core value of the company and emphasizing its importance in all aspects of customer interactions, companies can create a culture of inclusivity and respect that continuously improves customer experience.