How can organizations ensure that their employees are effectively leveraging technology to enhance customer experiences, and what strategies can be implemented to address any gaps in utilization or understanding of these tools?

Organizations can ensure that their employees are effectively leveraging technology to enhance customer experiences by providing comprehensive training and ongoing support. Additionally, setting clear expectations and goals for technology utilization can help employees understand the importance of these tools in improving customer interactions. Strategies that can be implemented to address any gaps in utilization or understanding of these tools include regular performance evaluations, feedback mechanisms, and promoting a culture of continuous learning and improvement. By fostering a supportive environment and investing in employee development, organizations can ensure that their workforce is proficient in utilizing technology to enhance customer experiences.