How can companies ensure that their CX awards program not only recognizes outstanding customer service but also fosters a positive and collaborative work environment among employees?

Companies can ensure that their CX awards program fosters a positive work environment among employees by involving them in the nomination and selection process. This can help build camaraderie and teamwork. Additionally, recognizing and rewarding not just individual achievements, but also team efforts can promote collaboration. Providing opportunities for employees to share best practices and success stories can also contribute to a positive and collaborative work environment. Lastly, ensuring that the criteria for the awards align with the company's values and goals can help reinforce a culture of exceptional customer service and teamwork.