How can leaders ensure that all employees, both new and existing, are consistently aligned with the company's Customer Experience goals and values to create a cohesive and customer-centric culture?

Leaders can ensure alignment with the company's Customer Experience goals and values by clearly communicating expectations, providing ongoing training and development opportunities, and recognizing and rewarding employees who exemplify customer-centric behaviors. They can also involve employees in the goal-setting process and encourage open communication to gather feedback and address any concerns. Additionally, leaders should lead by example and actively demonstrate the desired behaviors to inspire and motivate their teams.