How can businesses ensure that their employees are equipped with the necessary skills and training to effectively utilize technology while still providing a personalized and human touch in customer interactions during the digital age?

Businesses can ensure that their employees are equipped with necessary skills by providing regular training and development programs focused on technology. They can also encourage a culture of continuous learning and adaptation to new technologies. To maintain a personalized and human touch in customer interactions, businesses can emphasize the importance of empathy, active listening, and building relationships with customers. Additionally, they can incorporate technology tools that enhance rather than replace human interactions, such as personalized messaging and chatbots with a human touch.