"How can companies ensure that their employees are equipped with the necessary tools and training to effectively utilize data and technology in enhancing customer interactions, while still maintaining a human touch in their approach?"

Companies can ensure that their employees are equipped with the necessary tools and training by investing in continuous education and development programs focused on data and technology skills. They can also provide access to user-friendly technology platforms and tools that streamline customer interactions. To maintain a human touch in their approach, companies should prioritize empathy, active listening, and personalized communication in their customer interactions, while leveraging technology to enhance efficiency and effectiveness. Encouraging a culture of collaboration and teamwork can also help employees balance the use of technology with human connection in their interactions with customers.