How can companies ensure that the skills and knowledge gained from training programs for CX ambassadors are consistently applied in real-world customer interactions to maintain high levels of customer satisfaction and loyalty?

Companies can ensure that the skills and knowledge gained from training programs for CX ambassadors are consistently applied in real-world customer interactions by providing ongoing support and coaching. Regular monitoring and feedback sessions can help identify areas for improvement and reinforce best practices. Implementing performance metrics and incentives tied to customer satisfaction can also motivate ambassadors to apply their training effectively. Additionally, creating a culture that values customer-centric behavior and encourages continuous learning can help maintain high levels of customer satisfaction and loyalty.