How can individuals ensure that the use of AI and chatbots in enhancing their role as a CX ambassador maintains a balance between efficiency and human touch in customer interactions?

Individuals can ensure a balance between efficiency and human touch in customer interactions by regularly monitoring and evaluating the performance of AI and chatbots to ensure they are meeting customer needs effectively. They should also provide training and guidance to AI systems to ensure they understand the importance of empathy and emotional intelligence in customer interactions. Additionally, individuals should be prepared to step in and handle complex or sensitive customer issues that require a human touch, while allowing AI to handle routine inquiries to improve efficiency. By continuously refining the use of AI and chatbots based on feedback and customer preferences, individuals can maintain a balance that enhances their role as a CX ambassador.