How can CX Ambassadors ensure that their use of technology and automation enhances the overall customer experience, rather than detracting from it?

CX Ambassadors can ensure that their use of technology and automation enhances the customer experience by ensuring that the technology is user-friendly and intuitive for customers to navigate. They can also personalize the automated interactions to make them feel more human and engaging. Additionally, CX Ambassadors should regularly gather feedback from customers to identify any pain points or areas where automation may be hindering the experience, and make adjustments accordingly. Overall, the key is to strike a balance between technology and human touch to create a seamless and positive customer experience.