In what ways can companies effectively incentivize employees to utilize digital tools to enhance customer satisfaction and loyalty?

Companies can effectively incentivize employees to utilize digital tools by providing training and support to ensure they are comfortable using the tools. Offering rewards or recognition for employees who consistently use digital tools to enhance customer satisfaction can also be effective. Additionally, creating a culture that values innovation and technology adoption can motivate employees to embrace digital tools. Providing regular feedback and demonstrating the impact of using digital tools on customer satisfaction and loyalty can further incentivize employees to utilize them.