How can employees effectively leverage technology and digital tools to enhance their customer service skills and create a seamless and personalized experience for customers in today's digital age?

Employees can effectively leverage technology and digital tools by utilizing customer relationship management (CRM) systems to track customer interactions and preferences. They can also use data analytics to gain insights into customer behavior and tailor their approach accordingly. Additionally, employees can utilize social media platforms and chatbots to engage with customers in real-time and provide personalized assistance. By staying up-to-date on the latest technology trends and continuously improving their digital skills, employees can create a seamless and personalized experience for customers in today's digital age.