How can employees proactively seek out customer feedback to continually improve their customer service skills and ensure they are meeting the evolving needs and expectations of their customers?

Employees can proactively seek out customer feedback by implementing surveys, suggestion boxes, and feedback forms. They can also engage in active listening during interactions with customers to gather real-time feedback. Additionally, employees can reach out to customers directly through phone calls or emails to ask for feedback on their experiences. By consistently seeking out and analyzing customer feedback, employees can identify areas for improvement, enhance their customer service skills, and meet the evolving needs and expectations of their customers.