How can businesses ensure that their use of cutting-edge technology enhances customer interactions rather than detracting from the personal touch, ultimately leading to increased loyalty and retention in the digital age?

Businesses can ensure that their use of cutting-edge technology enhances customer interactions by focusing on personalization and customization. They can leverage data analytics to understand customer preferences and tailor their offerings accordingly. Additionally, businesses should prioritize seamless integration between technology and human interaction to maintain a personal touch. By continuously seeking feedback from customers and adapting their technology strategies accordingly, businesses can build stronger relationships and drive loyalty in the digital age.