How can businesses strike a balance between implementing cutting-edge technology in customer service and maintaining a human touch to ensure genuine and authentic interactions with customers?

Businesses can strike a balance by using technology to streamline processes and enhance customer service efficiency, while still prioritizing personal interactions and empathy. This can be achieved by training employees to effectively use technology to support customer interactions, while also encouraging them to connect with customers on a personal level. Additionally, businesses can utilize data analytics to understand customer preferences and tailor interactions accordingly, ensuring a more personalized and authentic experience. Ultimately, the key is to leverage technology as a tool to enhance, not replace, the human touch in customer service.