In addition to training and tools, what other strategies can companies implement to ensure that remote employees are fully engaged and motivated to utilize digital tools in order to enhance the customer experience culture?

In addition to training and tools, companies can implement regular communication and feedback sessions to keep remote employees engaged and motivated. Setting clear goals and expectations, recognizing and rewarding achievements, and fostering a sense of community and collaboration among remote employees can also help enhance motivation and engagement. Additionally, providing opportunities for professional development and career growth can further motivate remote employees to utilize digital tools effectively in order to enhance the customer experience culture.