How can organizations ensure that frontline employees are actively engaged in the decision-making process and feel empowered to drive positive change within their workplace?

Organizations can ensure frontline employees are actively engaged in decision-making by creating a culture of transparency and open communication. This can be achieved by soliciting feedback from employees, involving them in the decision-making process, and empowering them to make autonomous decisions within their roles. Providing opportunities for professional development and recognizing the contributions of frontline employees can also help them feel valued and motivated to drive positive change within the workplace.