How can companies effectively engage and motivate their CX ambassadors to consistently deliver exceptional customer experiences, and what role does recognition and rewards play in driving ambassador performance and loyalty?

Companies can effectively engage and motivate their CX ambassadors by providing ongoing training, support, and opportunities for personal growth. Recognition and rewards play a crucial role in driving ambassador performance and loyalty by reinforcing positive behaviors and showing appreciation for their hard work. Offering incentives such as bonuses, promotions, or public recognition can inspire ambassadors to consistently deliver exceptional customer experiences and remain committed to the company's goals. Regular feedback and communication also help to build a strong relationship between ambassadors and the company, leading to increased motivation and satisfaction.