How can organizations ensure that their employees feel empowered and engaged as CX ambassadors in order to consistently deliver exceptional customer experiences and build long-lasting customer loyalty?

Organizations can ensure that their employees feel empowered and engaged as CX ambassadors by providing them with the necessary training, tools, and resources to effectively represent the brand and meet customer needs. They should also encourage open communication and feedback, recognize and reward employees for their efforts, and create a positive work culture that values employee well-being and growth. By fostering a sense of ownership and accountability among employees, organizations can empower them to take initiative and deliver exceptional customer experiences that ultimately build long-lasting customer loyalty.