How can companies ensure that their employees stay motivated and engaged in shaping customer experience design over the long term?

Companies can ensure that their employees stay motivated and engaged in shaping customer experience design over the long term by providing ongoing training and development opportunities to keep their skills and knowledge up-to-date. They can also create a work environment that fosters collaboration, creativity, and open communication so employees feel empowered to contribute their ideas and feedback. Additionally, recognizing and rewarding employees for their contributions to customer experience design can help maintain their motivation and engagement in the long term.