"Can you provide an example of a specific customer feedback insight that was integrated into your employee training program, resulting in a noticeable improvement in both customer satisfaction and employee retention?"

One specific example of customer feedback insight that was integrated into our employee training program was the importance of active listening and empathy when dealing with customer complaints. This feedback highlighted the need for employees to truly understand and address customer concerns, leading to a noticeable improvement in customer satisfaction scores. By incorporating this insight into our training program, employees felt more equipped to handle difficult situations, resulting in improved customer retention and overall employee satisfaction.