How can businesses measure the effectiveness of incorporating storytelling into quarterly CX trainings to ensure employees are truly understanding and connecting with the customer experience?
Businesses can measure the effectiveness of incorporating storytelling into quarterly CX trainings by conducting pre and post-training surveys to gauge employee understanding and engagement levels. They can also track key performance indicators related to customer satisfaction and retention to see if there is an improvement after implementing storytelling techniques. Additionally, businesses can gather feedback from employees on the effectiveness of storytelling in helping them connect with the customer experience during training sessions. Regularly reviewing and analyzing training outcomes and employee feedback can help businesses assess the impact of incorporating storytelling into CX trainings.
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