How can businesses effectively create a culture of continuous improvement and customer-centricity within their organization through employee feedback and training programs?

Businesses can create a culture of continuous improvement and customer-centricity by actively seeking feedback from employees on areas that need improvement and incorporating their suggestions into training programs. Providing regular training sessions that focus on customer needs and ways to enhance their experience can help employees understand the importance of customer-centricity. Encouraging open communication channels for employees to share their ideas and concerns can also foster a culture of continuous improvement and customer-centricity within the organization. Additionally, recognizing and rewarding employees who demonstrate a commitment to these values can further reinforce the desired culture.